![]() ![]() It was supposed to be fixed with this latest 2020 update according to a previous post, but it is still not working and I haven't heard back on my open thread about it yet :( However, there is a long standing bug with the rescue media (WinRE or WinPE with add-ons) not being able correctly backup a bitlocker drive that has been unlocked with manage-bde -unlock in the offline rescue media. I haven't seen too many issues with backing up a bitlocker drive in Windows (although a handful of times it has come up). Hopefully not anymore, but if so, will likely need a support case with Acronis directly. Then encrypt again, and try to backup again and see if the error is still there or not. If it is unlocked (as it likely is), although super inconvenient, I think the next test would be to remove bitlocker from the drive (make sure all partitions show fully decrypted), then attempt a backup. You can copy and paste the output back here. That should output the encryption and lock/unlock status of all drives and help verify if it is truly unlocked or not. True Image is supposed to be able to backup a bitlockered drive in Windows, because, just as you stated, the disk is "unlocked" automatically when booted into the OS.Ĭould you open a command prompt (right-click and run as administrator even if logged in with an admin account) and run: I found one other unanswered thread from 2015 with this error: Your search helps us identify and fix common issues with Acronis software." Troubleshooting issues with Acronis Products You can contact Acronis Customer Central or check the related topics below for a solution. You can use the links below to search for any additional information that might be available. There is no information about this error available now. The further details gives the error code above a search in the support centre returns The backup might be incomplete or corrupted". On the next run it did the same thing, rather than wait for the backup to complete I terminated it, when I tried to look at the source destination it returns the following "Failed to open information about backup Photos + other Media_diff_b3_s2_v1.tib. ![]() I selected the erroneous backup and cleaned up from within the Acronis system. The files normally backed up amount to some 345GB however the last couple of backups topped out at 776GB (taking in excess of 12hrs) when I looked instead of backing up the selected folders in the partition it had changed to backing up the whole partition. I'm having problems with a backup which keeps changing the file source. ![]()
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